It stopped after tuesday. It shows my sleep and resting heart rate, but won't show my cardio and exercise heart rates and zones, which is annoying as I really like seeing my progression when I work out.
I didn't have any of these issues with the charge 2. I'm regretting the "upgrade". Have you checked the requirements listed in my previous post? Thanks for trying the troubleshoot. You can also try removing the tracker from your phone's Bluetooth settings with all devices listed there too. If those steps don't help, I would like to know what phone are you using to try to synchronize. You can get more information about compatible devices in this page.
Not sure what your return policy is but I'm considering returning it over the weekend I actually have a Samsung and my previous Charge 2 never had a problem with it.
I think it's the new Charge 3. I never had a problem with the Charge 2. I have again just deleted and reinstalled the app, restarted my phone, unpaired the Bluetooth and paired again, as well, as the tracker.
I can have my phone on me all day and even though it is set to all day sync, it won't. It will only sync once I have opened the app and let it sit for a minute to do it. I also know it is catching my heart rate, yet it won't display it on the apps heart rate chart since March 5 either as a resting heart rate on top of the page over time or as a function of daily exercise below per day.
It also states 0 of 5 days of exercise goals this week even though I have done the same amount of exercise as previously. I am hazarding a guess the information is simply not transferring over to the app. Dfresh13 , if that didn't help I would like to know exactly what Samsung phone are you using to try the synchronization?
To know more about our warranty policy click here. I hope this can be helpful, give it a try and keep me posted. You could look at your phones battery settings. Android use aggressive battery optimisation. This problem is not solved.
My problem is the charge 3 sync time varies widely from 30 seconds to 5 minutes. If I pair a charge 2 to the same phone, it consistently sync in 30 seconds. Wake up fitbit, there is a problem with the charge 3. Unless this can be fixed with a firmware update, I have purchased my last fitbit product. This wearable device does not sync within the expected time frame, It requires being on a network, won't sync with cellular data and might take up to 10" for one or two days of data.
The texts are received on the Charge 3 very inconsistently so I am considering pitching for an Apple Watch. I have a heart rate issue and hoped to be able to monitor but now am skeptical of data. My friend with an earlier Fitbit registers steps more than I on the same hike. This is another reason I am dubious there is value in the product. I have tried all the fixes but the problem just recurs.
This is very true, the sync is very slow. There was no problem like that with Fitbit Charge 2. I blame poor software design. It is either software on the device itself or the IOS software not sure if this problem affects iPhones The amount of data needing transfer is not significant and as I can see - many people are affected.
I find this frustrating that with such a a huge impact on the community the issue still hasn't been addressed properly and the software developers still did not find the fix or not worked on it at all which would not surprise me.
This is obviously not a problem with the end user set-up and calling this thread "Solved" only shows the lack of professional attitude and support at Fitbit.. Big shame after really good start with previous models.. I totally agree. I will not be purchasing Fitbit products in the future. Responses provided by Fitbit are basically unresponsive to the real issue. I have many devices that use Bluetooth and only Fitbit has problems.
Best Answer is fine for those who cannot synchronise, but it doesn't help those of us for whom the synchronise in my case a Charge3 is extremely slow; plus, it sometimes waits all day to synchronise, with no updates of steps during the day wifi and Blue tooth are switched on. Assuming there is nothing wrong with your setup and that there isn't anything causing additional delays to your sync, you might want to consider two things that impact the iTunes sync speed:.
It is convenient if you want to minimize space, but you can tick a box that says any audio file you put on your iDevice will be adjusted down to a say Kbps bitrate to save space on the iDevice. If you have this, it does the encode single-threaded while you're syncing and thus adds time to the sync but for the obvious benefit of taking up far less space on the iDevice. The second point is the far more likely culprit since you're probably moving megabytes or gigabytes of data around.
Presumably the lightning interface can handle USB 3. For all your other devices, you're at the speeds mentioned above. The best I can suggest is to enable WiFi sync if available so that you can at least have your iDevice sync with your computer while not tethered with a Lightning cable.
Sign up to join this community. The best answers are voted up and rise to the top. Stack Overflow for Teams — Collaborate and share knowledge with a private group. Create a free Team What is Teams? Learn more. Why does iTunes sync take so long? Ask Question. The backup prevents data loss and can restore your device close to its previous state following a crash. Among the items that backup archives are contacts, application data, settings and preference, calendars, call history, messages, camera roll photos, notes, recent searches, and voice memos.
Some of the files backed up can become very large. The initial backup of any new device will take considerably longer than future backups. ITunes must build the database file for the first time, a process which may take several minutes. Future backups will take far less time as long as there isn't a significant amount of new data that needs to be added to the backup file.
Each photo can be several megabytes in size, and together hundreds or thousands of these photos will slow down backup significantly.
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