Never had any pics reported. She was very upset. It took me ages try explain why we removed the photo. I and others planning join Twitter and hope somebody creates another site and sll leave Fb to fail. Almost correct, my friend deactivated their account. However, I can reply to messages on messenger on my laptop when on Facebook , but NOT when on my android phone. Weird, right? Sorry FB your suggestions are ridiculous.
Wonder if I can remove Messenger and return to Chat. I have just had the same issue and found how to fix it. I had two friends unable to reply to my messages on messenger app yet they could from their computer.
You need to delete you chat history with the person in your messenger app and they need to do the same as well. Should work! Hiya: This worked for me, too. I only had to delete conversation history myself.
We are still friend on Facebook than how it is possible? I am having the same issue from my business page. I think he is deleted his account or unfriends me. First reported by VentureBeat , the feature can be accessed by long pressing any text.
Next to the reaction emoji, users will now see an option to reply to that particular conversation. This works with text, images, GIFs, and video messages. The feature was already available with WhatsApp, another messaging service owned by Facebook. The addition of the new feature should make it easier for users to keep track of a conversation, especially in a group.
The addition of the new feature to Messenger should help with interoperability within the three messaging platforms.
It can be activated by sending a moon emoji. If your business is closed or social media manager will be away, you can create Away Messages.
Think of these as out of office emails, but for Facebook Messenger. Keeping track of this additional channel for communication and customer service can feel like a lot of extra work — but you can streamline and automate it with the right tools. Depending on your larger marketing and customer service strategies, you might want to consider a social media management tool or a multi-channel customer service solution. That includes — you guessed it — Facebook Messenger.
In the Hootsuite Inbox, you can manage incoming Messenger messages alongside messages and comments from Facebook, LinkedIn and Twitter. Conversations can be assigned to team members as tasks, making it easier for teams to handle high volumes of inquiries. Sparkcentral is a customer service dashboard that can be used to manage conversations happening across social media channels as well as email and SMS — all in a single dashboard. Sparkcentral makes it easy to handle even high volumed of messages with dedicated social customer support features :.
A little personalization can go a long way in showing customers you value them. The first time someone reaches out on Facebook Messenger, take a look at their Context Card. It includes basic information like their location and their local time.
This can come in handy when someone is asking about opening hours or location information. Use the details you have on hand to provide the best answers possible.
Following a conversation, save relevant notes. This can include apparel sizes, order preferences, or other details that may be useful to have on hand for future chats. The next time someone reaches out, review the Context Card, notes, and previous conversation. This may take extra time, but if you have it, it can make all the difference. Business that reply to messages in a timely manner are awarded with a Very Responsive badge for their page. Facebook limits how often a business can reach out to Facebook Messenger users.
Businesses can only contact someone after receiving a message from them first. After that, Facebook used to let businesses send one message. But as of March 4th, , that option will be gone. Beyond that, the only remaining option is to send a Sponsored Message. These ads can only be sent to existing conversations. Within the first hour window, businesses can send unlimited messages, including promotional content.
That does not mean you should spam someone. Make sure to close the conversation—or the deal—before the 24 hour time limit elapses. For example, if someone seems uncertain about a purchase, a last-minute promo code might be enough to sway them. However, as any business owner knows, things are rarely that cut and dried.
Anyone can reply to messages without much of a problem, but doing so correctly? If you leave it as is, your Facebook Messenger chat window displays some basic information, such as your business page name and a note to page visitors that their public information will be visible to your brand when they send a message.
Set a custom greeting instead! A custom greeting can do a lot of things at once. It welcomes your lead or customer. It sets the tone for the communication. It can even direct the person to take a specific action.
To create your greeting, just follow these simple steps:. Your customers expect to receive a prompt reply when they message your page. Setting up instant replies is a great way to ensure that your customers are answered immediately. Of course, instant responses are somewhat limited. They are useful for letting customers know when they can expect a response from your team, but they can also be used to thank your customers for messaging you in the first place.
Setting up instant replies is also simple. Just follow these steps:. Of course, any unanswered message is a missed opportunity. At Smith. Chances are good that your team regularly fields many commonly asked questions. Auto responses can provide your customers with answers to some of your most frequently asked questions.
A couple of tips here, though. First, understand that the answers will only be displayed when someone asks the appropriate question, so phrasing is everything. Use the same wording that most of your customers do. Second, while you can add images and calls to action, avoid the temptation to turn these into outright advertisements.
Provide value first and your customers will reward you with loyalty. However, you might not be sold on Facebook Messenger itself. That hesitancy is understandable. What benefits can you enjoy with Facebook Messenger?
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