A cashier must be able to field complaints and should be willing to go the extra mile to assist unhappy, confused or concerned customers. Cashiers should also be knowledgeable about the store and its products, having the ability to direct customers to what they need and provide information on the items.
Cash registers typically provide information regarding tax, change and other matters dealing with money and numbers. There may be times, though, when a cashier needs to know how to calculate these amounts, either manually or with a calculator. For instance, if she enters the wrong amount of cash received, she will need to know how much change to give the customer.
Similarly, if a customer is confused by taxable and nontaxable totals, a cashier should know how to total these amounts and explain the differences. While the primary job duties may not include sales, a cashier should know how to promote specials or suggest complementary products. Many retailers have monthly or ongoing promotional pairings, such as a bag of chips with a fountain drink or socks with tennis shoes.
Hannah knows more about being a cashier than almost anyone. She has honed her craft over the last two years at various local businesses in Berkeley, CA. Being forced to talk to people has helped me grow a lot as a person. Three years ago, I would not have been able to handle sitting here and doing this interview; the social interaction would have been too much.
Now, I can give presentations comfortably — I have the confidence to see myself in a leadership position. Some cashier positions can be more limiting than others. Hannah found out about her current position through an online job posting. She says she was too shy to go in person and ask about businesses' help wanted signs.
Cashiers with prior experience will have training with proper cash handling policies as well as common point-of-sale systems. Cashiers working in high-volume stores may need at least one year of experience in a customer service position. Experience in the same industry ensures the Cashier is familiar with the products and services, which is valuable. Head Cashiers or those in a supervisory position should have two to three years of experience, and experience leading others is useful.
A good Cashier has several key characteristics and qualities to help them excel at both the customer service and transactional aspects of their position. They should be friendly, outgoing and receptive so that they can anticipate the needs of shoppers and assist them in making purchases.
Good Cashiers are also patient and committed, enabling them to problem-solve with difficult customers and fairly enforce store policies. They have excellent attention to detail that helps them avoid making data entry errors or clerical mistakes that could result in charging customers the wrong amount or giving out the incorrect change. Both Cashiers and Store Associates work in a retail environment, but Cashiers focus on running the store sales terminal while Store Associates can cover a range of tasks including assisting customers on the sales floor, stocking items, performing inventory checks, setting up shop displays and more.
Some Store Associates can serve as Cashiers as part of their general responsibilities. High-volume retail stores like big box retail outlets and grocery stores often hire Cashiers specifically to run the cash register and other employees like Stockers to perform general store maintenance and customer service.
Cashiers generally report directly to a Store Manager or Assistant Store Manager, although some Cashiers work under a Head Cashier who manages a team of Cashiers and then reports to someone in a managerial role. Cashiers can work in a range of industries including fashion, food service, general merchandise and more, but they generally have the same duties regardless of the type of store they work at.
The one aspect that differs from industry to industry is the type of field-specific knowledge Cashiers need to help customers. For example, a Cashier at a beauty supply store may be expected to have a working knowledge of hair and makeup products so that they can make recommendations and answer questions, while a Cashier at a sporting goods store would need to know about different sporting equipment and apparel.
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